About the role
Be part of a dynamic team that connects people to the world through reliable and professional travel service.
• Supervise and coordinate the daily activities of the ticketing team.
• Oversee flight reservations, ticket issuance, and rebooking processes.
• Review bookings to ensure accuracy and compliance with airline policies.
• Support staff in resolving complex ticketing issues and customer complaints.
• Monitor team performance, productivity, and service quality.
• Train and guide ticketing officers on reservation systems and procedures.
• Coordinate with airlines, suppliers, and other travel partners when necessary.
• Prepare ticketing reports and ensure proper transaction records.
• Ensure the team follows company policies and meets customer service standards.
What we're looking for
- HND or Degree in Travel and Tourism, Business Administration, or a related field.
- Experience in flight reservations and ticketing.
- Knowledge of reservation systems such as Amadeus or Galileo.
- Good leadership and supervisory skills.
- Strong communication and customer service skills.
- Ability to manage a ticketing team and resolve customer issues.
- Good organizational and problem-solving skills.
- Attention to detail and accuracy.
- Previous supervisory experience is an advantage.
Apply for this job
Takes two minutes – attach your CV and tell us a little about yourself.